SpringVerify Dashboard Related FAQs

SpringVerify Dashboard Related FAQs

Q. Can HR select the checks on the dashboard before initiating the case?

Yes, HR can select the preferred package and add any specific checks for each candidate. Here’s how: 

Step 1: Add Candidate 

Step 2: Select Packages and Add-on checks 

When you click on “Next”, you’ll be directed to the “Choose a verification package” screen, where you can select from the package options that you opted for while onboarding with us.  

Please note: Only the packages with credits will show in this list. So if any package option has no credits, it will not be available during this step. Please ensure you have credits in your packages to be able to select here. 

In case you need to add on specific checks apart from what’s available in the package opted, you can choose the check you want to add from the “Add-on” option after selecting the package. 

Please note: These “Add-on” checks will be charged additionally over and above the package cost. You will be able to see the cost next to each Add-on check. You will also be able to see the total cost of verification for that candidate, including the add-on check on the right of the screen. 

Q. How is your data secured?

SpringVerify uses the following services to secure your data:

 1. ISO27001- Data Security and Privacy Framework

 2. AWS - Amazon Web Services - GDPR Compliant

Q. Can we add candidates in bulk on SpringVerify?

If you have opted for volumes of verifications, then yes, it’s possible. The bulk upload feature will be made available to you by our team upon request. However, the number of candidates depends on the package chosen by you initially.  

Here is how you add candidates in bulk on SpringVerify: 

Step 1:  Select your account icon from the top right corner and select “Bulk Candidate Addition” from the list. 

Step 2: Download a CSV from your HRMS/ATS and directly upload it to SpringVerify. No need to follow any rigid header format. Just specify which columns match our data type.

Step 3: Our system auto-cleans the data and points out any errors it identifies. You can then edit to make necessary changes wherever necessary and proceed to submit. AI at its best!

Q. What happens if we give the wrong email ID while adding a candidate?

An error will indicate the wrong email in the “Candidates” tab, and an email will be sent out to the admin who is accessing the portal.

Q. Why do we ask for a UAN number for an employment check?

This will help us do an instant employment check. In a typical employment check, our ops team will reach out to the previous company’s HR via email. There will be instances where the company might have shut down, leading to us closing the report as “Unable to Verify”(UTV). In this case, we are unable to give a definitive report if it is Green or Red. This is where the UAN check helps. If the company has been registered with EPFO in the past, our systems can run a check in their databases and get the following information:

  • Company Name
  • Date of 1st deposit into the PF account
  • Date of last deposit, with this, we are able to confirm the duration of the employment.

Q. Why can we not verify the current employment?

The check goes on hold when the candidate clicks on “I currently work here” while entering the duration of employment because:

  • HRs don’t comment on their current employee unless they are completely out of their system.
  • Most of the candidates would not specify the reason for leaving, which would negatively affect them.

Q. Why do we ask for HR information & Manager information in the employment check? Is it mandatory?

Only the Name is mandatory. We use this info as a guideline. Finding smaller organizations' POC (Point Of Contact) is extremely difficult. So, this information helps us in reaching out to the POC and verify the candidate faster. But, we do not completely rely on this information itself. Manager information is mostly used in the case of reference checks.

    • Related Articles

    • Operations/Verifications-related FAQs

      Q. Can hard/soft copies of documents be sent through the mail? No. The HR or the candidate is expected to enter details and upload documents through the background verification (BGV) form link or the SpringVerify portal only. Uploading bulk data ...
    • How to add a candidate on SpringVerify?

      Adding a candidate on SpringVerify is quite easy. Follow these simple steps, and you will be done in no time! Here are the steps to add your Candidate to SpringVerify: Step 1: Visit https://in.springverify.com/ and click on Sign In. Step 2: Enter ...
    • General/Agreement/Documentation related FAQs

      Q. How many users can be added to the SpringScan dashboard? There is no restriction on the number of users that can be added under 1 Company. Q. What is your Data destruction policy? WhatsApp data is deleted in 20 minutes of initiating ID and Court. ...
    • A Guide to ‘Security Settings’ on SpringVerify

      What are the ‘Security Settings’ features on SpringVerify? ‘Security Settings’ features are the second layer authentication mechanism available to SpringVerify customers to improve protection against threats to the access and usage of ...
    • How to generate an API key on SpringVerify portal?

      From your main menu, go to the Security Settings page and select the API tab This page is used to integrate with our APIs. In order to use the SV-IN’s external APIs, you will have to pass the JWT token for authentication. You can generate this token ...