Address Check Key Guidelines:
Watch our video tutorials for assistance: Tutorial Videos.
Ensure all required fields are filled accurately and upload the following 5 images:
If you are unavailable at the location, you can share the link with the current residents (relatives/tenants). However, please note that for digital address verification, the selfie and ID must belong to the person physically present and completing the verification.
If there is no door number or name board, capture an image of the main door.
All pictures must be real-time and live.
Before submission, clear browser history and cache and close other tabs.
Notify us immediately if there is a change in address or if you are no longer associated with the provided address.
Save the verification ID after submission.
Question Regarding DAV:
1. I am not comfortable sharing the pictures in your portal. Is there any alternative way to complete it?
Ans: Thank you for sharing your concerns. We understand your hesitation, and we assure you that all information shared on our portal is kept strictly confidential. As an ISO-certified company, we follow rigorous data protection protocols to ensure the privacy and security of your information. However, if you are still uncomfortable with this method, you can reach out to your company for further assistance.
2. How can you guarantee that you will not misuse my ID proofs if I upload them to your portal?
Ans: Thank you for sharing your concerns. We understand your hesitation, and we assure you that all information shared on our portal is kept strictly confidential. As an ISO-certified company, we follow rigorous data protection protocols to ensure the privacy and security of your information. You can confidently complete the verification process.
3. It is your work to come to the address and complete the verification. Why should we send you the pictures and complete it?
Ans: Your company has chosen a digital address verification process. Therefore, we have shared the verification link with you. Kindly complete the process through the link.
4. Within how many days do we have to complete the verification?
Ans: You can complete the verification within 3 to 4 days. However, automated follow-up emails and messages will continue to reach you for up to 14 days, and the link will remain active during that time.
5. I would like to change the address. What would be the process?
Ans: You can contact us at bgv-in-add@springverify.com or call us at 08047193739, Monday to Friday, between 10 AM and 6 PM. Our team will guide you through the process.
6. I am currently not available at the given address. How can I complete the verification process then?
Ans: You have the flexibility to share the link with current residents (family members, relatives, or tenants) of the location if you're not available. However, please note that for the digital address verification process, the selfie and ID must belong to the person who is physically present and completing the address verification.
7. I sent my verification link to my family, but they don’t have my selfie and ID proof. How can they complete the verification?
Ans: The selfie and ID must belong to the person who is physically present and completing the address verification.
8. Why shouldn’t my friends or neighbors complete the verification?
Ans: Since they are not living at the given address, the verification must be completed by your family members, relatives, or tenants at the location. For the digital address verification process, the selfie and ID must belong to the person physically present and conducting the verification.
9. I tried to complete it using my laptop but was unable to. Why?
Ans: The application is only supported on mobile devices. Please use your mobile device to complete the verification process.
10. I tried using different browsers and devices. I deleted all browsing history, cache, and junk files, but I was still unable to complete the verification. Any other suggestions?
Ans: Could you please share a screenshot of the issue you are facing with us via email or WhatsApp? We will look into it and get back to you with a solution.
You can also contact us at bgv-in-add@springverify.com or call us at 08047193739, Monday to Friday, between 10 AM and 6 PM. Our team will assist you with the process.
11. I would like to talk to your supervisor. Can you connect me?
Ans: We understand your request and would be happy to assist. Could you please share the details of your concern so we can either help you directly or connect you with my supervisor if needed?
12. I want to talk about employee verification or other verification. Can you help me with the update?
Ans: We are from the Address Verification department and only have access to address verification details. For any other queries, please reach out to us at cs@springverify.com.
13. I completed the verification 2 days ago. Can I have an update regarding that?
Ans: After completing the verification using the link, you will see a message on the screen indicating that your verification has been completed successfully. This confirms that your verification is complete. If any further information is required, our team will reach out to you via email or WhatsApp message.
14. I already filled out the form and sent you the necessary documents. Why is it still pending?
Ans: Your address verification form has not been submitted to us yet.
Depending on your network speed and the size of the image files, it may take some time for the page to load and the form to submit. Please wait patiently and avoid closing the browser during the process. Once the form is successfully submitted, you will see a message on the screen confirming completion.
If the issue persists, kindly try submitting the form using a different network or device with lower-resolution images.
15. I already sent you the ID proof. Why should I send it once again?
Ans: When you filled out the BGV form, you submitted your address proof document. Your organization has shared these details with us for the purpose of address verification. As part of the address verification process, we have provided you with a digital address verification link, which allows us to validate your address using GPS technology.
16. I don’t have a name/number board. What should I do?
Ans: If a number plate or nameboard is not available at the house, you can capture an image of the main door from the outside.
17. Both my current and permanent addresses are merged. You updated the wrong address.
Ans: You can contact us at bgv-in-add@springverify.com or call us at 08047193739, Monday to Friday, between 10 AM and 6 PM. Our team will guide you through the process.
18. Nobody is available at my permanent address. What should I do?
Ans: You can contact us at bgv-in-add@springverify.com or call us at 08047193739, Monday to Friday, between 10 AM and 6 PM. Our team will assist you.
19. I am currently busy; hence, my address verification is pending. Can you call on Saturday or Sunday to remind me to complete the verification?
Ans: The automated follow-up emails and messages will continue to reach you for up to 14 days, and the link will remain active during this time. However, you have the flexibility to share the link with your family if you're not available at the location and guide them through the process. Please note that for the digital address verification process, the selfie and ID must belong to the person physically present and completing the verification. Your family members can assist with the verification on your behalf.
20. Can you send me the verification link once again?
Ans: Yes, we will resend the verification link to you via WhatsApp and email.
21. For address verification, why is it asking for selfies and house images?
Ans: The selfie and house images are required as part of the address verification process to ensure that the person completing the verification is physically present at the address. These images help us validate the address using GPS technology and confirm that the details provided are accurate and up to date.
22. I tried calling you multiple times, but no one responded. How can we reach out to you when we are in doubt or need assistance?
Ans: Apologies for the inconvenience caused. You can write an email to us at bgv-in-add@springverify.com. Our team will review and resolve your queries.
23. If it is my address verification, why should my family upload their selfie and ID proof image?
Ans: If your family members are completing the address verification on your behalf, they are required to upload their selfie and ID proof to confirm their identity. The verification process must be completed by the person physically present at the address. If you are unavailable, your family members can assist, but they must provide their own selfie and ID for identification.
24. I worked in a lot of companies and have done many background verifications. But your company’s verification is very tedious and long. I am disappointed.
Ans: Thank you for sharing your feedback, and we apologize for the inconvenience you've experienced. We understand that our verification process may feel longer compared to others, but it is designed to be thorough and secure to protect all parties involved. Your patience is highly appreciated, and we are always working to improve our processes. If you have any concerns or need assistance, please feel free to reach out, and we’ll be happy to help.
25. I have been receiving a lot of reminder emails from your company. It is irritating.
Ans: We apologize for the inconvenience caused by the reminder emails. We understand that receiving multiple reminders can be frustrating. However, these are system-generated automated follow-up reminders, and you can ignore them if the verification has already been completed.
We would appreciate it if you could complete the address verification at your earliest convenience.
26. I am trying to open the link, and after clicking on the Proceed button, "No GPS/Camera Permission Detected" pop-up is showing on the screen. I am unable to proceed further.
Ans: The GPS location on your device might be disabled or incorrect, which is preventing you from proceeding with the form.
You can enable location access through the site settings in your Chrome browser. Additionally, you can refer to the guidance videos shared via email and WhatsApp for further assistance.
27. Which ID proof should I upload?
Ans: You should upload a government-issued photo ID as your ID proof. This can include documents such as an Aadhar card, passport, driver’s license, PAN card, or voter ID.
28. My Aadhaar card doesn't have the address I provided for the verification. Can I still upload it as ID proof?
Ans: The address is not mandatory on the government ID proof for the address verification process, as we validate the address using GPS. You can upload any of the following ID proofs: PAN card, voter ID, driver’s license, passport, or Aadhaar card.
29. Due to work, I reach home late at night around 9:00 pm. Can I complete the verification at night?
Ans: Yes, you can complete the address verification at any time within 24 hours, as the link will remain active.
30. I am not going to join this company. Should I still do the verification?
Ans: Thank you for updating us. Kindly write an email to us at bgv-in-add@springverify.com to inform us about this.
31. I am not at my permanent location. I am currently at my working location. Can I ask my parents to take the picture and send it to my WhatsApp number so I can upload those images in the link?
Ans: You have the flexibility to share the link with your family and guide them through the process if you're not available at the location. However, please note that for digital address verification, the selfie and ID must belong to the person who is physically present and completing the verification. Your family members can assist with the process on your behalf.
32. I am not at my permanent location. I am currently at my working location. I can share the link with my parents, but they are very old and not tech-savvy. I do not have any plans to visit there in the near future, so they also will not be able to complete it. What should I do now?
Ans: Your relatives, friends, or neighbors can assist your parents in completing the verification. However, please note that for digital address verification, the selfie and ID must belong to the person who is physically present and completing the verification.
33. I am currently not at my location, but I am planning to visit the address next weekend. Can I complete it at that time?
Ans: Thank you for the update.
We will keep the link active. However, the automated follow-up emails and messages will continue to reach you for up to 14 days, and the link will remain active during that time.
We would appreciate it if you could complete the address verification at your earliest convenience.
34. I am not residing at the given address. It was a rented address, and I have shifted along with my whole family. Can I change my address?
Ans: Thank you for the update. Kindly write an email to us at bgv-in-add@springverify.com confirming whether the property still belongs to you or if you are no longer associated with the address.
35. Nobody is living there. My house is under construction, and it will take around one year to complete. How should I complete my verification from that address?
Ans: Thank you for updating us. Kindly write an email to us at bgv-in-add@springverify.com or call us at 08047193739, Monday to Friday, between 10 AM and 6 PM. Our team will guide you through the process.
36. Nobody is available at the given address. It is our own property, but we do not have any plans to visit there. How should I complete the verification from there?
Ans: Thank you for updating us. Kindly write an email to us at bgv-in-add@springverify.com or call us at 08047193739, Monday to Friday, between 10 AM and 6 PM. Our team will guide you through the process.