Ticketing Connectors - HelpScout

Ticketing Connectors - HelpScout

Introduction:

  • For Albus to absorb information, you need to connect your HelpScout account with Albus.

  • Albus collaborates with Truto, a third-party integrator that adheres to GDPR compliance and holds ISO-27001 certification, to establish the connection between your Albus and HelpScout accounts.


Following are the fields which are absorbed from HelpScout:

  1. Ticket name

  2. Ticket number

  3. Assignee

  4. Collection

  5. Ticket Status

  6. Created by

  7. Contact

  8. Ticket type

  9. Ticket_url

  10. Created at

  11. Updated at

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