How do I fill out the background verification form (BGV form) on SpringVerify?
📹 Prefer to watch instead? Check out our [walkthrough video] covering the full form, start to finish.
Depending on how your employer has set things up, you'll go through one of two pathways:
HR-Completed Route: Your HR team fills in your basic details, and you'll receive a consent form to review and sign.
Candidate-Completed Route: You'll receive an email asking you to complete the form yourself.
Steps to complete the form:
If you run into any issues while filling out the form, reach out to our support team at 080 6945 8305 or email insufficiency-ca@springverify.com
Click "Start your background check now" in the email you received, then select "Get Started" to open the secure verification form.
On the homepage, you'll see the full list of documents you'll need and an estimated completion time (around 30 minutes). You can complete the form in one sitting or save your progress and return later — sections you've completed will be marked, and pending ones will be easy to spot when you come back.
Fill in your basic information. If your employer has already shared some details with SpringVerify, these fields may be pre-filled — just review and confirm them.
Identity verification: Upload an accepted ID document (e.g., PAN card). Our system automatically reads and fills in your details from the document — just check that everything's correct, and edit any field that needs fixing.
Address verification: Upload your address proof. The system will match the name on the document to your details automatically. If the document is in someone else's name (e.g., a parent's), you can specify the relationship and add supporting proof instead of it being flagged as an error.
For digital address verification, you'll be asked to pin your exact location using GPS/Google Maps — this helps us verify your address accurately, especially if it doesn't have a clear landmark.
Employment verification: If your package includes employment checks, each employer you list gets its own section, so there's no mixing up documents between them.
If you're missing a required document (like an experience letter or pay slip), use the "I don't have this document" option to explain why and give an expected date, this keeps your form moving instead of getting stuck.
Document uploads: If you upload a document that doesn't match what's expected (e.g., not a pay slip when one's required), you'll be prompted right away to fix it, no need to wait to hear back from anyone.
Review your details. Before submitting, you'll see a summary of everything you've entered. Use the edit option on any section that needs a change.
Read and sign the consent form — enter your full name and current city, then click "Yes, I agree."
Click Submit.
If you run into any issues while filling out the form, reach out to our support team at 080 6945 8305 or email insufficiency-ca@springverify.com
FAQs
What documents do I need?
The form shows you the exact list of documents required for your specific verification package as soon as you start — you won't need to guess.
Can I save my progress and finish later?
Yes. Your progress is saved automatically as you complete each section, so you can close the form and pick up where you left off.
What if I don't have a document I need right now (e.g., an experience letter)?
Use the "I don't have this document" option in that section, select a reason, and give an expected date. This lets you continue with the rest of the form instead of getting stuck.
Why is the form asking me to pin my location on a map?
This helps us verify your address more precisely, especially in areas where landmarks aren't clearly defined. Just drag the pin to your exact location.
What if the AI reads my document incorrectly?
You can manually correct any auto-filled field before continuing — the AI is there to save you typing, not to lock in incorrect information.
What if my address proof is in someone else's name, like a parent's?
Select the relationship to that person and upload supporting proof (like a relationship certificate). This avoids the document being flagged as invalid.
Why was my document rejected?
If you uploaded a document that doesn't match what's required for that step (e.g., a salary slip instead of an experience letter), the form will tell you immediately so you can re-upload the correct one.
The form isn't loading properly — what do I do?
Use the Clear Cache option to reset the form if it's stuck or not displaying correctly.
Can I edit my information after reviewing it?
Yes — the review step lets you jump back and edit any section before you give consent and submit.
What happens after I submit the form?
You'll see a confirmation message, and your employer's verification process will begin. You don't need to do anything further unless someone from our team reaches out for additional information.
Need help?
If you run into any issues while filling out the form, reach out to our support team at 080 4719 0155 or email support@springverify.com.
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