How does Albus share Private channel information within my company?

How does Albus share Private channel information within my company?

Q. How does Albus share the Private channel information when I interact with it directly? 

When you interact with Albus through a Direct Message (DM), you can rest assured that your privacy is maintained. Here's how it works:
  • Albus checks the information form the trained private channels you are a member of.
  • Albus considers these private channels as potential sources for answering your question. It also includes other connected sources within your teams.
  • Albus compiles an answer based on the information from the sources that it has considered, ensuring that it respects the privacy of private channels.
  • It never share private channel data with users who are not members of those channels.
Q. How does Albus share the Private channel information when I ask a question in a Private channel?

When you ask a question to Albus via private channel, the privacy is maintained and here is how it works:
  • Albus checks the information from the trained private channels you are member of. 
  • If you are asking the information in a private channel where it is trained, Albus consider the private channel as the potential source for answering your questions. 
  • Respecting the privacy of the Slack private channel, Albus only shares the information from the private channel, you are part of. It specifically excludes other trained private channels from its search to prevent leakage of private information.
  • If the channel is not among the trained ones, Albus does not consider it as a source. Instead, it conducts a search across all other available sources, including other public channels.
  • It never share a private channel data with you unless you are a member of that particular channel.  
Q. How does Albus handle my escalation from the Private channel?

When you escalate an issue, Albus is designed to act promptly, regardless of the channel's privacy settings:
  • As a user, you may have questions or encounter issues while using Albus in different channels, whether they are public, private, group DMs, or direct messages (DMs) with Albus.
  • The process for handling your queries and concerns remains consistent:
    • When you ask a question, regardless of the channel type, Albus will provide a response to your query.
    • For any reason, you find the response unsatisfactory and choose to downvote it, Albus will respond with a message, ensuring that your feedback is private.
    • You can escalate the issue to your admins to seek their help. 
    • Your workspace admins can quickly identify the issue and address it promptly from the Albus dashboard.
  • This workflow ensures that no matter where you interact with Albus, from public channels to private ones or even personal DMs, your concerns are promptly addressed, and administrators can efficiently manage and resolve escalated issues on the dashboard.
  • The admins can only view the escalation and other users in your workspace can not view the escalation. 

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