The Employee Net Promoter Score (eNPS) is an effective way to measure employee satisfaction and loyalty. Here’s how to set it up on the EngageWith web platform:

Steps to Set Up eNPS

1. Log in to Your EngageWith Account:

   • Access the EngageWith web platform and sign in using your credentials.

2. Navigate to eNPS:

   • Go to the Engagement section and select eNPS.

3. Click Setup eNPS:

   • Start the setup process by clicking the Setup eNPS button.

4. Customize Survey Questions:

   • The two primary questions required for calculating eNPS will already be included:

     • “How likely are you to recommend [Organization Name] as a great place to work?” (Rating scale: 0-10)

     • “What is the primary reason for your score?” (Open-ended question)

   • You can add additional questions, but note that they won’t be included in the eNPS calculation.

5. Select Participants:

   • Choose who will receive the survey:

     • Specific individuals, teams, departments, or the entire organization.

6. Set the Launch Date and Time:

   • Schedule when the eNPS survey will be sent out.

7. Enable Notifications:

   • Ensure participants are notified via email when the survey is live.

8. Launch the eNPS Survey:

   • Once the setup is complete, click Launch Survey to deploy it.

What Happens Next?

• Participants Receive the Survey:

  • Employees will receive an email notification prompting them to complete the eNPS survey. They can log in to their EngageWith account to respond.

• Track Responses:

  • Admins can view the participation rate and monitor responses in real time through the dashboard.

• Analyze Results:

  • Once the survey is complete, the dashboard will display your organization’s eNPS score along with detailed insights into employee feedback.