Insufficiency and FAQs
What is Insufficiency?
Insufficiency is a status which denotes that the document/details provided by you is not sufficient for the source to verify any given check. The color of the Insufficiency status is Orange.
Note - You can check the details of the statuses here: Check wise statuses - Definition and Color codes
- If an Insufficiency is detected in any of your documents then you will receive an email from us with a link. Click on the secure link in the email
It will open the details on the insufficiency. Based on the comments by the team, you can add documents/comments. - Once you are done, click on the submit button.
- You can use the same link to track progress, history or see new comments by the Background Verification Team.
In case you have to skip adding documents or comments for the time being, you can choose the skip for now option. It will ask you to enter the reason in the comment for skipping. Please note, this will be temporary and you will receive a reminder to fill this up.
There are various checks that these insufficiencies are related to, and below is the standard set of documents that are accepted for the respective checks:
Some general FAQs around Insufficiencies:
1. I do not have any of the above mentioned documents for the address verification. What should I do now?
Answer - Create an affidavit in the stamp paper citing your stay at the address and share it with us or share any recent utility bill in your or your family member's name.
2. How can we share our documents?
Answer - You will have to share your documents in the insufficiency email link that you receive from us. Note - This is a secure link and can be used multiple times to upload documents/ add comments.
3. I don't have any employment documents, what should I do?
Answer - Ideally, you should reach out to your ex-employer and get the document as it is extremely important to have the supporting documents.
For any further questions on insufficiency, please feel free to reach out to insufficiency@springverify.com .
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