Ticketing Connectors - YouTrack

Ticketing Connectors - YouTrack

Introduction:

  • For Albus to absorb information, you need to connect your Intercom account with YouTrack.

  • Albus collaborates with Truto, a third-party integrator that adheres to GDPR compliance and holds ISO-27001 certification, to establish the connection between your Albus and YouTrack accounts.


Following are the fields which are absorbed from YouTrack:

  1. Ticket name

  2. Ticket number

  3. Assignee name

  4. Ticket status

  5. Created by

  6. Ticket description

  7. Collection

  8. Ticket type

  9. Parent ticket

  10. Ticket attachments

  11. Ticket tag

  12. Created at

  13. Updated at

  14. Completed at

  15. Ticket URL

  16. Priority 


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