Whom should a candidate contact if there’s any irregularities?
SpringVerify's support team is always available to answer any questions at any time of the day. We have a dedicated support team to cater all your queries regarding the document submissions, irregularities in the reports generated etc.
Generally there’s an error generated in the candidate’s BGV process when the API couldn’t locate a particular information in the database. When this happens, the status of the background check is marked as “Concern”
We might face an instant wherein there might be a irregularity in the documentation uploaded by the candidate. SpringVerify pins this status as a “Concern”. This will be notified to the employer who requested the background check.
Based on the decision of the employer, SpringVerify will dive in further to investigate the discrepancy. Manual contact is made with the candidate and the issue is resolved.SpringVerify will do whatever it takes necessary to make the background check 100 % accurate.
Mail us at : firstname.lastname@example.org for any queries/doubts you have in mind
What is the main information you need to run a BGV on a candidate?
SpringVerify requires the candidate to upload the basic documents upon invitation by the employer to run a background check. Based on the package chosen by the employer, the candidate needs to provide SpringVerify with necessary information to ...
What’s the procedure to check the status of the background check?
Both the candidate and the employers can check the status of the background check on the SpringVerify Dashboard once you login with your email and password. Initially before signing up on the platform, you will be asked to fill up the form containing ...
Can you explain the Fair Credit Reporting Act (FCRA)?
FCRA expanded as the Fair Credit Reporting Act is a law enacted to enhance accuracy, fairness and privacy of the consumer’s information which is stored in the consumer’s reporting agency. As an employer you should be aware and act in accordance with ...
Explain the Adverse action notice taken by SpringVerify?
As per the FCRA laws, adverse actions need to be taken when a candidate is denied employment based on the grounds of a failed background check. Adverse action as straightforward as it sounds, can also lead to chaos. Adverse action is generally taken ...
What is Employment Verification and why is it important?
Employment Verification allows you to mitigate the risk of hiring a candidate with false credentials. Need for candidate employment verifications: Hire trustworthy, qualified candidates Ensure the authenticity of candidate employment history Assure ...