Why there are adjustments made in my billing?

Why there are adjustments made in my billing?

Pricing is based on the number of people in Trivia enabled channels. If your team size changes mid- cycle, the billing will be prorated.

Proration will show up as adjustments on the receipt you receive via email from Stripe.

Pro-rating:
  1. We adjust your bill to account for when your team moves from one billing tier to the next.
  2. It applies whether you drop up or down a Tier. So, you may notice either a surcharge or a credit.
Unused time: 
  1. This is a term used by Stripe (our payment processor).
  2. It refers to the number of active users not used in a plan and is associated with proration. By doing so, you get charged accurately every month.

    • Related Articles

    • Update Trivia Billing Information for Slack

      It is possible to change the billing info, but you would have to do that from your end on the dashboard. Here are the steps to update your billing information: Open the Trivia Dashboard and Login with your Slack account Navigate to your billing page ...

    • Manage Trivia Admins for Slack

      You can manage Trivia admins by following these steps on your Trivia Dashboard: Open the Dashboard and log in with your Slack account. Navigate to the settings page in the top right corner. Under 'Add Admin,' use the search bar to find the member you ...

    • Purchasing a Trivia Subscription for Trivia on Slack

      Note: Pricing is based on the number of people in Trivia enabled channels. If your team size changes mid- cycle, the billing will be prorated. Here are the steps to purchase a Trivia subscription with pictorial representation: Navigate to the ...

    • Understanding Trivia Pricing for Slack

      Pricing is based on the number of people in Trivia enabled channels. If the team size changes mid-cycle, the billing will be prorated. New users can enjoy a 7-day Pro Trial. Trivia offers a wide range of games with unlimited participation and ...

    • Is it possible to upgrade or degrade my Trivia Subscription?

      YES, It is possible to upgrade or degrade your Trivia Subscription from your end. Follow these steps to upgrade/degrade your Trivia Plan. Navigate to the Trivia Dashboard and Sign in with Slack. Choose your Slack workspace and Continue. Open the ...