Payments & Invoices
How do I cancel a pending order?
Here are the steps to cancel a pending order: Click on "Alphabet" located in the top right corner. Select "Transactions" from the dropdown menu. Locate the pending order and click on the three dots under the "Actions" column. Choose "Cancel order" ...
Understanding Verification Costs: Base Price, Additional Checks, and Pass-Through Charges
Overview This article will explain how to view the cost associated with each verification you've requested. It will also cover how to find the cost of any additional checks or pass-through charges applied to your verifications. How to view all your ...
What are pending orders?
What is a Pending Order? An order created by your team using the "Request Payment" feature that is yet to be paid. What is the “Request Payment” feature? Once you add the required wallet amount and package units to your cart using the purchase flow, ...
How do I recharge / purchase a package?
Here is a Video explaining the Balance/Buy: Here are the steps to Buy a package: Click on Balances / Buy Click on Recharge Now Note: This page gives Overall information about the Wallet and Package balance. Wallet Recharge Page: It is recommended to ...
How to approve additional charges from the portal?
Some institutes/companies may request an additional verification fee. In such cases, the charges requested get raised on the portal itself, and you have the freedom to APPROVE/ REJECT the additional charge. Here are the steps on how you can do that: ...
How do I download an invoice for a given transaction?
Here are the Steps to download the invoices for a given transaction: Click on “Alphabet” on the top right Click on “Transaction” Click on “Purchase ( Recharge)” against the required transaction Click on “Invoice” highlighted in Blue Pictorial ...