How to Hold or Close a Check from the Portal
You can now manage background verification checks directly from the SpringVerify dashboard. Follow the steps below to hold or close a specific check.
✅ Steps to Hold or Close a Check
Log into the Company Admin Portal.
Navigate to the Candidates tab and click on the relevant candidate’s name to open their profile.
In the candidate's detail view, select the specific check you want to act on from the left-hand menu (e.g., Identity, Employment, Address, etc.).
Click on the three-dot menu (⋮) on the top-right of the selected check’s section.
Choose either:
Hold Check
Close Check
⏸️ Hold a Check
Click Hold Check
Select the hold duration
Choose a reason from the dropdown
Click Confirm
This will pause the check for the selected time.
✅ Close a Check
Click Close Check
Choose the reason for closure
Click Confirm
The check will be marked as closed and will not resume unless reopened manually by our support team.
🎥 Video Tutorial: How to Hold or Close a Check
Watch how to put a check on hold
This video walks you through both actions: holding a check for a specific duration and closing a check with a reason.
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