Pending Orders in Springworks: Definition & Management

What are pending orders?

What is a Pending Order?

  • An order created by your team using the "Request Payment" feature that is yet to be paid.


What is the “Request Payment” feature?

  • Once you add the required wallet amount and package units to your cart using the purchase flow, you get two options to make the payment:
    1. Pay now
    2. Request payment
  • The 2nd option lets you send a Proforma Invoice to your finance team (or selected contacts) to make payment on your behalf.


Select the Due Date (Pay-by-date) and choose the users (or provide external contacts) to whom you want to send the payment link, with a proforma invoice for completing the payment.



Once you click “Request”, the payment link is emailed to the selected users. This requested order gets automatically added to the “pending orders” section with a “Pending” tag




Where can I check all pending orders?
  •  Go to the menu (Click on Alphabet on the top right of your screen) and click on the “Transactions” option



How to check details for a pending order?
  • Click on a pending order row to open the order details page for that particular order.

  • On this page, you can view the invoice by clicking on the Proforma Invoice number
  • To make the payment by click on the payment “Link”. It will open the payment page:-
  • You can modify the “TDS” and click on the “Pay Now” button


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