What are pending orders?

What are pending orders?

What is a Pending Order?

  • An order created by your team using the "Request Payment" feature that is yet to be paid.


What is the “Request Payment” feature?

  • Once you add the required wallet amount and package units to your cart using the purchase flow, you get two options to make the payment:
    1. Pay now
    2. Request payment
  • The 2nd option lets you send a Proforma Invoice to your finance team (or selected contacts) to make payment on your behalf.

  • Select Due Date (Pay-by-date) and choose the users (or provide external contacts) to whom you want to send the payment link, with a proforma invoice for completing the payment.

  • Once you click “Request”, the payment link is emailed to the selected users. This requested order gets automatically added to the “pending orders” sections with a “Pending” tag -


Where can I check all pending orders?
  •  Go to the menu (Click on Alphabet on the top right of your screen) and click on the “Transactions” option


  • This will open the transaction history page for you. Go to the 3rd tab named “Pending orders” to check all existing pending orders.


How to check details for a pending order?
  • Click on a pending order row to open the order details page for that particular order.

  • This will open an order details page -


  • On this page, you can view the invoice by clicking on the Proforma Invoice number
  • To make the payment by click on the payment “Link”. It will open the payment page:-

  • You can modify the “TDS” and click on the “Pay Now” button


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