Payments & Invoices
How do I cancel a pending order?
Here are the steps to cancel a pending order: Click Recharges -> All Transactions Click Pending Orders Locate the pending order and click on the three dots under the "Actions" column. Choose "Cancel order" from the options provided. Your order will ...
Understanding Verification Costs: Base Price, Additional Checks, and Pass-Through Charges
This article will explain how to view the cost associated with each verification you've requested. It will also cover how to find the cost of any additional checks or pass-through charges applied to your verifications. How to view all your purchase ...
What are pending orders?
What is a Pending Order? An order created by your team using the "Request Payment" feature that is yet to be paid. What is the “Request Payment” feature? Once you add the required wallet amount and package units to your cart using the purchase flow, ...
How do I recharge / purchase a package?
Here are the steps to Buy a package: Click Recharges -> Balances / Buy from the left menu Click Recharge Now Note: This page gives Overall information about the Wallet and Package balance. Wallet Recharge Page: It is recommended to keep your account ...
How to approve additional charges from the portal?
Some institutes/companies may request an additional verification fee. In such cases, the charges requested get raised on the portal itself, and you have the freedom to APPROVE/ REJECT the additional charge. Here are the steps on how you can do that: ...
How do I download an invoice for a given transaction?
Here are the Steps to download the invoices for a given transaction: Click Recharges - All Transactions from the left menu bar Click “Purchase History and select the transaction you require the invoice for Click “Invoice” highlighted in Blue