Q. What if the client requests direct contact numbers of the Operations/Customer support team?

Kindly Do-Not share anyone's direct contact details. Instead, connect the client to the customer success specialist via email. This will allow our team to initiate contact and call the client if required.

Q. Can hard/soft copies of documents be sent through the mail?

The HR or the candidate has to enter details and upload documents in the portal. Uploading bulk data (only Name, Email, Contact, and Gender) can be done in the backend.

Q. Can I do address verification or employment verification when I go for a UV package?

No, the UV package works on a defined set of checks only. It’s not flexible like the MV. If you want to do ID+Court+Address and ID+Court+Employment for your candidates, you need to buy separate packages for each.

Q. Will the complaints also be covered in the Court Record Check?

FIR's are available only for a few states. Interpretation of the privacy of FIR's depends on each state. Some states mandate that the FIR is only between the complainant and the accused (and of course the legal system) and not a matter of public record. Some other states allow it. The extent of the records is also a challenge. Not all districts in every state follow the online system of filing an FIR online diligently even though it is mandated by the state government. If court records are fragmented, FIR is a lost cause - One can only imagine the state of complaints that don't have an FIR.

Q. Why can’t we use Offer Letter/Resignation Acceptance for employment verification?

Normally we only collect the relieving letter, experience certificate, or the last 3 months' payslip for employment verification since they have the start date, end date, and the profile of the candidate. These are very important details that the offer letter/resignation acceptance letter does not contain. All HRs we reach out to always ask for any one of these 3 documents.

Q. We have the documents ready with us. Can someone come and collect the hard copies of the documents for verification?

No, the documents must be submitted online through the portal.

Q. Is it mandatory for a candidate to sign the consent letter?

Yes, It is a legal requirement. Without the signed consent, we cannot proceed with the verifications.

Q. Can BGV be done discreetly without the consent of the candidate?

No, the consent and acknowledgement of the candidate are a must and legally required.

Q. Can the address check be done without calling the candidate?

The candidate performs the Address check on his own when he/she receives a web link. It is a concise procedure in which the candidate grants camera and GPS permission. The user then captures the required pictures (selfie/house/PoA/Signature) and submits them. 

Q. Elaborate the Address Verification Process, Coverage, and Methods?

Methods: Physical Address Verification(PAV) or Digital Address Verification(DAV).

Process: Our PAV is highly secured. Every agent carries a GPS-enabled smartphone and an app that is locked in the device. The agent will visit the candidate’s place of residence, speak to the candidate or any person associated with them and confirm the address, take a few pictures to verify. Also, the agent cannot upload photos in the app taken elsewhere, the app only allows uploading by capturing images through it.

DAV is no different from PAV. The only difference here is we get the candidate to do what the agent typically does. The candidate gets a link, the link opens in the browser (No App Required), goes through different questions, clicks pictures and GPS location is captured. This is matched with the address proof submitted by the candidate.

Coverage: For PAV, India has 27000+ Pin Codes and we have coverage in more than 26000 Pin Codes. We have the highest distribution compared to any other vendor in the country. We are just 600 codes short of India post.

Q. What’s Employer Check and Reference Check?

Employer check is done to know the employability of the candidate and it is mostly done by the HR of the previous company. On the other hand, a Reference check is more concise and can be done by the team leader or the immediate manager.

Q. Should I run an employment background check before making a job offer?

A. The employment background check is done after the job offer is accepted by the candidate.

Q. Will the complaints also be covered in the Court Record Check?

FIR's are available only for a few states. Interpretation of the privacy of FIR's depends on each state. Some states mandate that the FIR is only between the complainant and the accused (and of course the legal system) and not a matter of public record. Some other states allow it.

The extent of the records is also a challenge. Not all districts in every state follow the online system of filing an FIR online diligently even though it is mandated by the state government. If court records are fragmented, FIR is a lost cause - easy to imagine the state of complaints not having a FIR.

Q. Can we do a Personal Reference Check with someone from the candidate's family or the emergency contact person?

Yes, it is possible. The client will have to send us the names, phone numbers, and questions since we do not have an option to collect this data in the BGV form.

Q. What is a Directorship Check?

Directorship Check is designed to verify a candidate's current and previously held directorships. This check will list any disqualifications by the courts and the Insolvency Service. When recruiting at a higher level, these checks are essential.

Q. How is the Global Database check done?

This is powered by a company called Refinitiv. Every country has a public list of indexed criminal records that we verify through a list of databases. We can run this through TransUnion & also the Refinitiv database. The client has to communicate at the start which database he wants to verify.

Q. Why do we recommend PAN cards for ID checks?

We recommend PAN cards for two reasons:

1. Organizations will be able to get maximum details of the candidate. Since the candidate has to upload his address proof in case of an address check, PAN cards will help them collect both Identity and Address proof at once.

2. PAN is the most authentic data available in India. There may be multiple voter IDs for a single person and the majority of the people do not update the details in their Driving License. So, PAN cards provide a more authentic verification.