FAQs
What to do if you forget your password?
If you forget your password while trying to log in to SpringVerify, follow these steps to reset it: Step 1: Go to the Login Page Navigate to the SpringVerify login page. Step 2: Click on "Forgot Password?" On the login page, you will see an option ...
Guide for Conducting Educational Verification When Original Documents Are Required by the University
Steps for Direct University Document Verification: When a university requests original documents for verification, the check is graded as “Unable to Verify” if original documentation cannot be provided. However, the verification process can proceed ...
Is Start and Completion Dates added in final report of a candidate?
Note: By default, start and final completion dates are not included in final reports. However, our customer support team can assist you with activating it. Please reach out to them at cs@springverify.com.
What are the various types of reports that we can have?
The user can either opt the documents to be added on the report as a hyperlink or like basic attachments. To update this, please reach out to SpringVerify Support on cs@springverify.com.
Understanding Drug Test Panels: What’s Included in Each Test?
SpringVerify offers a range of drug screening options tailored to different compliance and employment requirements. These drug tests are categorized by the number of substances screened—commonly referred to as "panels." Below is a breakdown of the ...
How many years of court records are checked for court verification?
We cover all digitally available records that is made available by courts of India on https://ecourts.gov.in/ecourts_home/ irrespective of the time period.
When do we keep a check on hold?
A check is kept on hold when the candidate/user requests for 7 or more days to provide the document/requested information or if the candidate is working with his ex-employer and his last working day with the previous employment is a future date.
Why PAN over other ID checks?
This database of PAN cards is managed by NSDL and has an extremely high uptime given that the nation’s financial transactions are linked to it. Compared to this, other Databases like DL/VID/Aadhar have significant downtimes where the service is ...
SpringVerify Dashboard Related FAQs
Q. Can HR select the checks on the dashboard before initiating the case? Yes, HR can select the preferred package and add any specific checks for each candidate. Here’s how: Step 1: Add Candidate Step 2: Select Packages and Add-on checks When you ...
Operations/Verifications-related FAQs
Q. Can hard/soft copies of documents be sent through the mail? No. The HR or the candidate is expected to enter details and upload documents through the background verification (BGV) form link or the SpringVerify portal only. Uploading bulk data ...