Customer Portal
Viewing and Understanding Candidate Activity Logs
We’ve made candidate activity tracking more transparent and accessible for company admins. You can now view complete candidate logs directly from the candidate details page 1. Login to your SpringVerify account 2. Navigate to Candidates tab 3. Click ...
How to Read & Interpret a Candidate Report on SpringVerify?
Know how to access, read, and interpret a candidate verification report on SpringVerify. 1. Login to your SpringVerify Account 2. Navigate to Candidates tab 3. Click on the relevant candidate's name 4. The detailed page will open, click View Report ...
How to Use Clickable Navigation in Downloaded Candidate Reports
Overview We've made it much easier to navigate through downloaded Candidate Verification Reports (PDFs). You can now click on any section in the summary to jump directly to that check, and use the "Go back to summary" link to return to the first page ...
How to Manage Email Notifications in SpringVerify
We will always let you know about important changes but you choose what else you or your team mates want to be informed about. 1. Login to SpringVerify Account 2) Click your name on the top right and choose My Team 3) You will see the list of users ...
How to regrade a check status to closed or verified
This article explains when and how Company Admins can regrade a background verification check to Closed or Verified, along with permissions and system behavior. Note - You need to be an Admin user OR an HR user with: Edit permissions for the ...
How to Hold, Pause, or Close a Verification / Check from the Portal
You can easily put a verification on hold, pause a background check, or close a case directly from the SpringVerify dashboard. This article explains how to temporarily stop the verification process when the candidate is currently employed, ...
How to contact support at SpringVerify
If you need help at any point don’t worry! You can easily find this information directly from your SpringVerify dashboard by following these steps: Talk to Support Log in to Your Dashboard: Visit the SpringVerify Dashboard. Enter your credentials and ...
Get Started with Springverify Today
We're excited as you're interested in what we offer. To ensure we connect you with the best resources and get you a personalized response, we recommend filling out our quick contact form: https://in.springverify.com/contact-us/ A member of our sales ...
How do I add users from my end to manage the portal?
Here are the steps on how you can add users: Click on “Alphabet” on the top right Click on “My teams” Click on “Add Users” You will need to enter the Name, Email ID and phone number of the user. Select “Access” Click on “Save” Please note - We have ...
How to extract the data of all the candidates added to the portal in an excel sheet?
Here are the steps on how you can extract the candidate data: Click on “Alphabet” on the top right Click on “Export cases” You can choose/ customize the timeline and click on “Export Cases” This file will include: Candidate Name Emp ID Primary Phone ...
How to add candidates in Bulk?
You can use our Bulk Candidate addition feature to add multiple candidates at once. Adding candidates in bulk can save valuable time when managing multiple background checks. Follow the simple steps below to upload candidates in bulk on the ...
How to delete a Candidate in Awaiting Input status?
Steps: You can edit the details or delete the candidate from the portal itself and the unit will be sent back to the package (refunded) Click on “Candidates” Click on “Name of the candidate” Click on “3 dots” against the name of the candidate Click ...
How to view and download reports for candidates on the dashboard?
Company Admins can now download candidate reports directly from the Candidate List page. This makes it easier to access verification data across candidates based on time period, status, and access permissions. You can download individual reports as ...
How to add a candidate on SpringVerify?
Adding candidates to SpringVerify is a simple and efficient process. Follow the steps below to add a candidate manually: Step 1: Log into Your SpringVerify Account Visit the SpringVerify platform and log in with your credentials. Once logged in, you ...
Admin User Profile Permissions
In this article let's learn about how many user profile permissions are provided for an Admin to associate: Types of roles: Admin HR Ops Permission Access to the types of roles: Permission Admin HR Ops Candidate View List ? ? View Details ? ? ...